Terms of service
Terms of Service
Welcome to Rosie Pretty Things. These Terms of Service explain the terms that apply when you use our website or purchase products from us.
By using our website or placing an order, you agree to these Terms of Service. If you do not agree with them, please do not use our website or place an order.
π About Us
Rosie Pretty Things is an online retail business based in the United Kingdom.
References to βweβ, βusβ and βourβ mean Rosie Pretty Things. References to βyouβ and βyourβ mean the person using our website or purchasing our products.
π Using Our Website
You agree to use our website lawfully and responsibly.
You must not:
- Use our website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of our website
- Copy, reproduce or misuse our content without permission
- Submit false, misleading or inaccurate information
We may suspend or restrict access to our website where reasonably necessary to protect our business, customers or systems.
π Products and Product Information
We aim to ensure that product descriptions, photographs, colours, sizes and prices are accurate.
However, colours may appear differently depending on your device or screen settings. Handmade, personalised or individually produced items may also have minor variations.
We reserve the right to correct errors, update product information or withdraw products from sale at any time.
π· Prices and Payment
All prices are displayed in pounds sterling unless stated otherwise.
Prices may change, but changes will not affect orders that we have already accepted.
Payment must be made using one of the payment methods available at checkout. Your order will not normally be processed until payment has been authorised or received.
Payments may be processed by Shopify or another third-party payment provider. We do not normally receive or store your full payment-card details.
π¦ Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that we have accepted it.
A contract is formed when we dispatch your order or otherwise confirm that we have accepted it.
We may refuse or cancel an order where:
- A product is unavailable
- There is an error in the product description or price
- Payment has not been authorised
- We suspect fraud or misuse
- We are unable to deliver to the requested address
- We are required to do so for legal or operational reasons
If we cancel an order after payment has been taken, we will issue a refund for the amount paid.
π Delivery
We aim to dispatch orders within the timeframe shown on our website or communicated at checkout.
Delivery times are estimates and may be affected by postal delays, customs, weather, strikes or other circumstances outside our reasonable control.
You are responsible for providing an accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you.
If your order arrives damaged, is missing, or does not arrive within the expected timeframe, please contact us as soon as possible so that we can investigate.
π Returns and Cancellations
If you are a UK consumer, you may generally have the right to cancel an online order within 14 days of receiving the goods, without giving a reason.
You must then return the goods within the applicable legal timeframe. Returned items should be unused, in their original condition and, where reasonably possible, in their original packaging.
You may be responsible for the direct cost of returning goods unless the item is faulty, damaged, incorrect or we have agreed otherwise.
Some products may be excluded from cancellation rights, including:
- Personalised or made-to-order products
- Products made to your specifications
- Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
- Other products excluded by applicable law
Nothing in these Terms affects your statutory rights.
For full information about returns, refunds and cancellations, please refer to our Returns Policy.
𧡠Faulty, Damaged or Incorrect Products
If a product is faulty, damaged or not as described, please contact us promptly with your order details and, where appropriate, photographs of the issue.
We will assess the problem and provide an appropriate remedy in accordance with your legal rights. This may include a repair, replacement, refund or other remedy.
You should not return an item without contacting us first unless our Returns Policy or customer-service team instructs you to do so.
π Customer Communications
We may contact you about your order, delivery, payment, returns or other matters necessary to provide our services.
Where you have agreed to receive marketing communications, we may also send you news, offers and product updates. You can unsubscribe from marketing communications at any time.
For information about how we collect and use personal information, please read our Privacy Policy.
πΌ Intellectual Property
All content on our website, including text, photographs, graphics, logos, designs, product descriptions and branding, belongs to Rosie Pretty Things or is used with permission.
You may view and use the website for personal, non-commercial purposes only.
You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
π Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment providers, delivery services, social-media platforms and other websites.
Third-party services are governed by their own terms and policies. We are not responsible for the content, availability, security or practices of third-party websites or services.
β οΈ Our Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.
Subject to the above, we are not responsible for losses that:
- Were not reasonably foreseeable when the contract was formed
- Were caused by circumstances outside our reasonable control
- Result from your failure to follow product instructions or provide accurate information
- Relate to business use where the law permits such limitation
If you are a consumer, these Terms do not affect your statutory rights.
π Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
These may include severe weather, natural disasters, fire, flood, power or internet failures, strikes, transport disruption, government action, illness, supply shortages or other events that could not reasonably have been prevented.
We will take reasonable steps to notify you and minimise the effect of any such event.
π Privacy and Cookies
We process personal information in accordance with our Privacy Policy.
Our website may use cookies and similar technologies. Further information about cookies and how they are used is available in our Cookie Policy or through the cookie settings on our website.
π Changes to These Terms
We may update these Terms of Service from time to time.
The version in force at the time you place an order will apply to that order, unless a change is required by law or agreed with you.
The latest version will be available on our website.
π© Contact Us
If you have any questions about these Terms of Service, an order or our products, please contact Rosie Pretty Things using the contact details provided on our website.
βοΈ Governing Law
These Terms of Service are governed by the laws of England and Wales, unless the mandatory laws of another part of the United Kingdom apply to you.
The courts of England and Wales will generally have jurisdiction, subject to any rights you may have as a consumer to bring proceedings in another part of the United Kingdom.
These Terms of Service do not affect your rights under applicable consumer-protection law.