Refund policy
Return & Refund Policy
At Rosie Pretty Things, we hope you love every little treat you receive. If something isnβt quite right, please read our return and refund policy below.
π Change of Mind Returns
For eligible online purchases, you may request a return within 14 days of receiving your order.
Please contact us within this 14-day period to let us know that you would like to return an item. Once your return has been approved, you will have a further 14 days to send the item back.
Items must be returned in their original condition, unused and with any original packaging, tags or seals intact where applicable.
Unless the item is faulty, damaged or incorrect, return postage is the customerβs responsibility.
Once we receive and inspect your return, we will process any applicable refund back to your original payment method.
π Mystery & Surprise Products
Some Rosie Pretty Things products include a mystery or surprise element. This is part of the experience and means that the exact colours, styles or items received may vary.
Receiving a particular item, colour or design that you would not personally have chosen does not by itself mean that the product is faulty or incorrect.
However, purchasing a mystery product does not affect your statutory consumer rights. Where a legal right to cancel applies, you may still exercise that right in accordance with this policy.
Certain products may be excluded from change-of-mind returns where a legal exception applies, including sealed goods that are not suitable for return for health or hygiene reasons once their seal has been broken.
π Her Little Treat Box & Other Curated Boxes
Our curated and mystery boxes are created especially for each order using a selection of products available at the time.
Contents, colours and styles may differ from photographs or previous boxes shown on our website or social media.
Where customers are offered a preference, we will do our best to accommodate it, but preferences cannot always be guaranteed unless explicitly stated on the product page.
β¨ Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, not as described, or you receive the wrong item, please contact us as soon as possible.
Please include your order number and, where helpful, photographs showing the problem.
We will review the issue and provide the appropriate remedy in accordance with your statutory rights, which may include a refund, replacement or other resolution.
𧴠Hygiene & Beauty Products
For health and hygiene reasons, certain sealed beauty, cosmetic, skincare or personal-care products may not be eligible for a change-of-mind return once opened or unsealed.
This does not affect your rights if an item is faulty, damaged or not as described.
π Earrings
For hygiene reasons, earrings may not be eligible for change-of-mind returns once their hygiene seal or packaging has been opened, where applicable.
Faulty or incorrect items are still covered by your statutory rights.
π¦ Return Condition
Please take reasonable care of any items while they are in your possession.
We may make a deduction from a refund where permitted by law if an item has been handled beyond what would reasonably be necessary to inspect it and this has reduced its value.
π Delivery Costs
Where you exercise a legal right to cancel an eligible online order, we will refund the basic standard delivery charge where required by law.
Any additional amount paid for an upgraded or express delivery service may not be refundable beyond the cost of our standard delivery option.
Return postage is normally the customerβs responsibility unless the item is faulty, damaged, incorrect or we agree otherwise.
π³ Refunds
Once your returned item has been received and checked, we will process your refund to your original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
β Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will always try to help, but we cannot guarantee that an order can be stopped once processing or packing has begun.
Your statutory cancellation rights are not affected.
π© Contact Us
If you have any questions about a return, refund or problem with your order, please contact Rosie Pretty Things through the contact details provided on our website.
Please include your order number so we can help you as quickly as possible.
This policy does not affect your statutory rights under UK consumer law.