Privacy policy
Privacy Policy
At Rosie Pretty Things, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights regarding your personal data.
π Who We Are
Rosie Pretty Things is a small online retail business based in the United Kingdom.
When you shop with us, contact us, sign up for marketing, or use our website, we may collect and process certain personal information about you.
For the purposes of UK data protection law, Rosie Pretty Things is responsible for the personal information we collect and use.
π Information We Collect
Depending on how you interact with our shop, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment-related information
- Customer account information
- Messages or enquiries you send to us
- Marketing preferences
- Website usage information such as device, browser and cookie data
We only collect information that is reasonably necessary to operate our business, fulfil orders and provide our services.
π How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide tracking information
- Communicate with you about your order
- Respond to questions, requests or customer-service enquiries
- Process returns, refunds or other order issues
- Prevent fraud or misuse of our services
- Maintain records for accounting, tax and legal purposes
- Improve our website and customer experience
- Send marketing emails or promotional communications where permitted
βοΈ Our Lawful Basis for Using Your Information
We rely on different lawful bases depending on how your information is being used.
These may include:
Contract β where your information is necessary to process an order, take payment, arrange delivery or provide customer service connected with your purchase.
Legal obligation β where we are required to keep or use information for tax, accounting or other legal requirements.
Legitimate interests β where necessary for the operation, security and improvement of our business, provided those interests do not override your rights.
Consent β where you have chosen to receive certain marketing communications or where consent is otherwise required.
Where we rely on consent, you may withdraw that consent at any time.
π³ Payments
Payments made through our website are processed by Shopify and/or the payment provider you choose at checkout.
Rosie Pretty Things does not normally receive or store your full payment-card details.
Payment providers may process your information according to their own privacy policies and security procedures.
π¦ Delivery & Order Fulfilment
We may share the information needed to fulfil your order with delivery companies, couriers or postal services.
This may include your name, delivery address, contact information and other information necessary to deliver your parcel.
π Shopify
Our online store is hosted using Shopify.
Shopify may process certain personal information on our behalf in order to provide the ecommerce platform, checkout, payments, analytics and other services used to operate our shop.
Shopify may also process information according to its own privacy practices.
π Marketing
If you sign up to receive emails or other marketing from Rosie Pretty Things, we may use your contact details to send you news, product updates, offers or promotions.
You can unsubscribe at any time by using the unsubscribe option included in our marketing messages or by contacting us.
Unsubscribing from marketing will not stop important transactional messages relating to an order you have placed.
πͺ Cookies
Our website uses cookies and similar technologies.
Cookies may be used to:
- Make the website function correctly
- Remember certain preferences
- Help us understand how customers use our website
- Measure website performance
- Support advertising or marketing where permitted
Where required, we will ask for your consent before placing non-essential cookies.
You can manage your cookie preferences through the cookie settings available on our website.
π€ Who We May Share Your Information With
We may share relevant personal information with trusted third parties who help us operate our business, including:
- Shopify
- Payment processors
- Delivery and courier companies
- Email and marketing providers
- Website and analytics services
- Professional advisers such as accountants where necessary
- Government, regulatory or law-enforcement authorities where legally required
We only share information where necessary for the services being provided or where we have a lawful reason to do so.
π International Data Transfers
Some of the service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards should be used where required by data-protection law.
π How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain information may need to be kept for longer where required for tax, accounting, fraud prevention, dispute resolution or other legal reasons.
When information is no longer needed, it will be deleted or securely disposed of where appropriate.
π Keeping Your Information Safe
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no online system can guarantee complete security.
β¨ Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete certain personal information
- Ask us to restrict the way we use your information
- Object to certain uses of your information
- Request transfer of certain information
- Withdraw consent where we rely on consent
- Object to direct marketing
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact us using the contact information provided on our website.
πΆ Childrenβs Information
Our website and products are not intended for children to make purchases independently.
We do not knowingly seek to collect personal information directly from children where this would be inappropriate or unlawful.
π Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.
The latest version will always be available on our website.
π© Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Rosie Pretty Things using the contact details provided on our website.
You also have the right to raise concerns with the UK Information Commissionerβs Office if you are unhappy with how your personal data has been handled.
This Privacy Policy is intended to provide clear information about our data practices and does not replace your rights under UK data-protection law.