Shipping policy
Shipping Policy
At Rosie Pretty Things, we currently ship orders to the United Kingdom, the United States and selected countries in Europe.
We do not offer worldwide shipping at this time.
π¦ Delivery Destinations
We deliver to:
- The United Kingdom
- The United States
- Selected European countries
Available delivery destinations, shipping methods and costs will be shown at checkout.
If your country is not available at checkout, we are unable to deliver there at this time.
π Processing and Dispatch
We aim to process and dispatch orders within the timeframe shown on our website or provided at checkout.
Processing times may vary depending on product availability, order volume, weekends, bank holidays and whether an item is made to order or personalised.
Dispatch times are estimates and are not guaranteed unless expressly stated otherwise.
π¬ Delivery Times
Estimated delivery times will be shown at checkout where available.
Delivery may take longer due to:
- Postal or courier delays
- Customs processing
- Weather conditions
- Strikes or transport disruption
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Once your order has been dispatched, you may receive tracking information where the selected delivery service provides it.
π· Shipping Costs
Shipping costs are calculated and displayed at checkout based on the delivery destination, order size, weight and selected delivery method.
Any applicable delivery charges will be shown before you complete your purchase.
π Customs, Duties and Taxes
Orders sent outside the United Kingdom may be subject to customs charges, import duties, taxes or other fees imposed by the destination country.
Unless stated otherwise at checkout, these charges are the responsibility of the customer.
Rosie Pretty Things is not responsible for delays caused by customs or for charges imposed by the destination country.
You are responsible for ensuring that the products you order may legally be imported into your country.
π Delivery Address
Please check that your delivery address is complete and accurate before placing your order.
We are not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete address information provided by you.
If you need to change your delivery address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been dispatched.
π¦ Damaged, Missing or Delayed Orders
If your order arrives damaged, appears to be missing items or does not arrive within the expected delivery timeframe, please contact us as soon as possible with your order number and details of the issue.
Where appropriate, we may ask you to provide photographs of damaged packaging or products so that we can investigate with the delivery provider.
π Returns and Refunds
For information about cancellations, returns, faulty products and refunds, please refer to our Returns Policy.
Your statutory consumer rights are not affected by this Shipping Policy.
π¦ Events Outside Our Control
We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, transport disruption, customs delays, government action, illness, supply shortages or other unforeseen events.
We will take reasonable steps to keep you informed and minimise the effect of any delay.
π© Contact Us
If you have any questions about shipping or delivery, please contact Rosie Pretty Things using the contact details provided on our website.